Marketplace seller guide
Amazon seller TRO and frozen funds: what to check first
If a seller receives a TRO, Schedule A, or frozen-funds notice, the first job is not panic. The first job is to separate confirmed public facts from customer-provided notice details and unresolved questions.
1. Match the case number
Look for a federal case number, then compare court, plaintiff, listed counsel and filing date against available public records. If the case cannot be found, it should be labeled not confirmed, not dismissed as false.
2. Preserve platform evidence
Save the notice, email headers, seller ID, store URL, frozen balance screenshot, product links, supplier invoices and platform messages before any rushed response.
3. Prepare before speaking with counsel
A clean case brief helps the seller ask better questions. It does not replace counsel and does not provide legal advice.
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Submit the notice for public-record organization and Chinese-language explanation.
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